Shipping policy

Thank you for shopping with us! We are committed to making your shopping experience easy and convenient. Please read our shipping policy below to understand how we process and deliver your orders.

1. Order Processing

• Orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays may be processed on the next business day.
• We may contact you by phone or WhatsApp to confirm your order before dispatch.
• Please make sure your name, phone number and delivery address are correct when placing your order.

2. Delivery Time

We deliver orders across Pakistan.

Estimated delivery time:

• Major cities: 2–5 business days
• Other areas: 3–7 business days
• Remote areas: Delivery may take a little longer depending on the courier service.

Please note that delivery times are estimates and may vary due to weather, public holidays, courier delays or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated according to our current delivery rates and may vary depending on your order and delivery location.

Any applicable shipping charges will be displayed at checkout or communicated before your order is dispatched.

4. Cash on Delivery

We may offer Cash on Delivery (COD) for eligible orders across Pakistan.

For COD orders, customers are responsible for providing a valid phone number and complete delivery address. Our team may contact you to confirm your order before dispatch.

5. Order Tracking

Once your order has been dispatched, we may provide you with tracking information where available.

You can use the tracking details to check the status of your shipment through the relevant courier service.

6. Delayed or Lost Orders

Although we work with reliable courier services, occasional delays can occur. If your order is delayed, please contact our customer support team so we can help you check its status.

If a parcel is confirmed as lost by the courier, we will work with the courier company to resolve the issue according to our applicable policies.

7. Incorrect or Incomplete Address

Please carefully check your delivery information before completing your order.

We are not responsible for delays or additional delivery charges caused by an incorrect, incomplete or outdated address or phone number provided by the customer.

8. Refused or Unaccepted Orders

If a customer refuses or repeatedly fails to receive a confirmed order, additional delivery or return charges may apply to future orders.